Customer Success | How to Actively Engage Your Customers – Udemy

(10 customer reviews)




What you’ll learn

  • The objective of this course is to help students learn new ways to more effectively engage their customers.
  • You will be introduced to The Customer Engagement Value Chain, the 7 walls separating companies and customers, customer insight, personas, propositions, and customer journey mapping.
  • Upon course completion, you will have greater knowledge and specific tools to help you improve your company’s customer engagement.

Customer engagement is much more than having a call center or handling a complaint.  It’s about understanding people at a deeper, emotional level.  You must learn to walk in their shoes to help them overcome the pain points they face in their everyday lives.  Smart companies realize that in today’s social era, customer engagement requires emotional connection.   

In this course you will learn how:

·       The Customer Engagement Value Chain drives profitable business growth

•       About the Seven Walls that separate you from your customers

•       Three simple words will change how you think about and act towards customers

•       Award winning singer songwriter Paul Simon learned how to listen like never before

•       The world’s largest consumer products company started listening to their customers in an entirely new way

•       The Cleveland Clinic used empathy to revolutionize health care

•       Westin Hotels succeeded in a creating new segment through targeted engagement

•       Mercedes-Benz’s leapt to the top of the automotive pack in customer satisfaction 

Every student who successfully completes this course will be equipped with new knowledge about your customers that can transform your company and your career.


Who this course is for:

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Course content

  • Welcome and Introduction
  • Engagement 101
  • What Kind of Company Are You?
  • Learning to Listen
  • Walking in Their Shoes: Empathy
  • Case Study: Cleveland Clinic
  • Exercise: Empathy Mapping
  • Digging Into Customer Insight
  • Getting in The Field
  • Powerful Personas and Propositions

10 reviews for Customer Success | How to Actively Engage Your Customers – Udemy

  1. Donny Phan

    Super practical. Lessons are catered towards anyone looking to find work in this industry. It felt very comprehensive and gave me a broad understanding of the programming spectrum

  2. Madhav raj Verma

    Thanks for your great effort. i am fully satisfied with this course the way you teach and your explanation are very clear ,The content you provide in your course no one can do this at this price.

  3. Sachin Gupta

    I really didn’t want to leave a low rating as Angela is a great teacher. The 1st half of this course was terrific. The 2nd half was terrible. Under the justification of “teaching students how to figure things out on their own”, pretty much all videos and all explanations were dropped. You were just told what to do, given links to documentation and told to figure it out on your own. I understand doing that to some degree, but to revert to that entirely for nearly half the content barely makes this a course. It’s just a list of things for you to learn, then you’re left on your own to learn them. The 2nd half was so bad, especially the data science component, that I didn’t bother finishing the course.

  4. Vincent Beaudet

    Amazing 40 days course.
    Angela is a great teacher.
    The other 60 days are all about web developement, interacting with web pages, on your own with little to no explanations. I did not expect that at all. I wanted to learn more about software and scripting.
    This left me disappointed , confused and i started to doubt myself. Not a fun experience after the amount of effort i’v put in this course.

    Exercices format and explanations for the first 40 days were worth it tho.

  5. Ben K

    Not just an introduction to python, but really helps you learn fundamental aspects of python and coding in general. Some parts may require some knowledge on the subject (data science comes to mind) and there is quite some web development in the course. So, a few areas were not completely to my liking (I would have liked to see it done differently), but this course deserves the 5 stars in my opinion.

  6. Omid Alikhel

    I found the method a bit difficult when a code is written and then changed back to something different, with no enough explanation of how something happened and where it came from or a step by step explanation of why something is happening, i have no doubt in the instructors talent, but we are beginners!

  7. Alica Cverdeľová

    I love this course, Angela explained it very easily and clearly from the beginning, but I loved her 1 minute final videos, which ended later: What a pity.
    BUT I felt a little disappointed now with the project Day 39/40. Where I was maximally lost, I could not come out of where to look for anything and it was poorly explained and the biggest mistake was that there were no videos with explanations, I think it was quite a complicated project where many things were used and no explanation, only the final results. And they carried a few things in the projects before, so I had her project run once and it showed her the mistake as well as me, so in that case you have to leave it at that and what else is a shame. It’s hard to do a project when you don’t see what’s going on there.
    I’m a little worried about the next few weeks, and I hope it won’t be a waste of time.

  8. Szymon Kozak

    I think that the course tutor is really good in giving right information to learn at the right time. Thanks to this fact, my understanding of coding in python after 29 days of learning is above my expectations.

  9. Begoña Ruiz Diaz

    Ha sido la mejor elección que podría haber hecho.

  10. Vaibhav Sachdeva

    I want to thank Angela for making such an amazing course. It really helped me explore more things with python.

Add a review

Your email address will not be published.