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Twilio – Make a complete Call Centre in React and Node – Udemy

(10 customer reviews)

$18

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Description

What you’ll learn

  • How to create a call centre from beginning to end
  • How to use Twilio to send and receive SMS
  • How to use Twilio to make and receive voice calls
  • How to queue and dequeue calls using Twilio
  • How to use Twilio Verify to verify the user mobile number
  • How to send SMS to a phone number
  • How to make a call to a phone number

Twilio the world’s leading cloud communications platform as a service (CPaaS) that enables you to develop SMS solutions, WhatsApp, Voice, Video, email, and even IoT. Twilio powers communications for more than 190,000 businesses, and enables nearly 932 billion human interactions every year.

In this course, we will leverage some of those capabilities to create a fully functional Call Center, where the users will log with their mobile number using SMS and call will be added to a dashboard in real-time, showing where each call stage is.

Calls will be greeted with a welcome message, and after adding to a queue, the workers on the call centre can track the call status on the dashboard the call will flow from ringing to queued to answered and of course in case we miss a call it will also display a call missed.

  • Verify – We will use Twilio Verify to send a verification SMS to the user in the login faze, once the user is verified with Twilio we will create a JWT token that will allow the user to login to the Dashboard and subscribe to receive and make calls.

  • Programmable Voice – We sill use Programmable Voice to make, receive, and monitor calls around the world and directly from the browser.

  • Programmable SMS – We will use Programmable SMS to send and receive SMS using Twilio

Other important details:


Frontend:

We will create the front end in React using hooks, such as useState, useEffect, useContext, useCallback among many other custom hooks we will create, to make our application look amazing we will use Semantic UI and to help with the state management we will use Immet and SocketIo for realtime communication.

Backend:

Will be created using NodeJS, Express for the rest API and SocketIO for the real-time communication with the react app.

Who this course is for:

  • The course target new and advance programmers that want to deep their knowledge
  • Developers that want to learn how to use Twilio

Course content

  • Twilio Introduction
  • Twilio Verify
  • Node server with Express
  • React Login with SMS
  • Verification, Authentication using Twilio
  • Realtime UI updates using SocketIo
  • Authorization using JWT (JSON Web Token)
  • React Call Centre
  • Local tunnel, my localhost globally accessible
  • Change Twilio phone number

10 reviews for Twilio – Make a complete Call Centre in React and Node – Udemy

  1. Donny Phan

    Super practical. Lessons are catered towards anyone looking to find work in this industry. It felt very comprehensive and gave me a broad understanding of the programming spectrum

  2. Madhav raj Verma

    Thanks for your great effort. i am fully satisfied with this course the way you teach and your explanation are very clear ,The content you provide in your course no one can do this at this price.

  3. Sachin Gupta

    I really didn’t want to leave a low rating as Angela is a great teacher. The 1st half of this course was terrific. The 2nd half was terrible. Under the justification of “teaching students how to figure things out on their own”, pretty much all videos and all explanations were dropped. You were just told what to do, given links to documentation and told to figure it out on your own. I understand doing that to some degree, but to revert to that entirely for nearly half the content barely makes this a course. It’s just a list of things for you to learn, then you’re left on your own to learn them. The 2nd half was so bad, especially the data science component, that I didn’t bother finishing the course.

  4. Vincent Beaudet

    Amazing 40 days course.
    Angela is a great teacher.
    The other 60 days are all about web developement, interacting with web pages, on your own with little to no explanations. I did not expect that at all. I wanted to learn more about software and scripting.
    This left me disappointed , confused and i started to doubt myself. Not a fun experience after the amount of effort i’v put in this course.

    Exercices format and explanations for the first 40 days were worth it tho.

  5. Ben K

    Not just an introduction to python, but really helps you learn fundamental aspects of python and coding in general. Some parts may require some knowledge on the subject (data science comes to mind) and there is quite some web development in the course. So, a few areas were not completely to my liking (I would have liked to see it done differently), but this course deserves the 5 stars in my opinion.

  6. Omid Alikhel

    I found the method a bit difficult when a code is written and then changed back to something different, with no enough explanation of how something happened and where it came from or a step by step explanation of why something is happening, i have no doubt in the instructors talent, but we are beginners!

  7. Devang Jain

    The course is not updated and most of the solution codes don’t work and there are no video solutions towards the end

  8. Szymon Kozak

    I think that the course tutor is really good in giving right information to learn at the right time. Thanks to this fact, my understanding of coding in python after 29 days of learning is above my expectations.

  9. Begoña Ruiz Diaz

    Ha sido la mejor elección que podría haber hecho.

  10. Vaibhav Sachdeva

    I want to thank Angela for making such an amazing course. It really helped me explore more things with python.

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